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Returns & Exchanges

RETURNS POLICY

We hope that you are 100% satisfied with your purchase. In case of opposite, we will gladly accept your return.

Please make sure you request the RETURNS FORM in order to process your full refund. Contact us at hello@jiajiaboutique.com with subject ‘RETURNS FORM’, print it out, fill in all necessary information and enclosed it with your parcel.

Please note that items must be send back to us within 14 days of receiving your order. Late returns cannot be accepted and may be returned back to you. Items must be in original condition, all tags must be attached and send back to us in original box.  Any garments returned to us with stains (makeup/fake tan/any other stains) cannot be refunded or exchanged. Swimwear & bodysuits must have the hygiene liners intact. JIA JIA BOUTIQUE reserves the right to deny a refund or exchange if the items does not meet our returns policy. If that happens, the goods will be returned to the customer.

The item without the tag cannot be refunded/exchanged, so please leave all tags on until you are satisfied with your purchase.

We cannot refund/exchange: earrings, ear cuffs, panties and any other items marked as ‘Sale’.

We do not cover your shipping costs back to us.

Refunds will be processed within 7 to 10 business days after we receive your return. All refunds will be credited back to the original payment card used for the transaction. Note, original shipping charges are non-refundable.

 

EXCHANGE POLICY

You can exchange the product but only within a 14 days period upon taking in charge of the goods. Items must be in original condition, all tags must be attached and send back to us. You do not need to return JIA JIA BOUTIQUE box.  You must request the ‘RETURNS FORM’ and enclosed it with your parcel. JIA JIA BOUTIQUE reserves the right to deny a refund or exchange if the items does not meet our returns/exchange policy.

The item without the tag cannot be refunded/exchanged, so please leave all tags on until you are satisfied with your purchase.

We do not cover your shipping costs back to us.

Please note that we can only exchange an item for the same item in a different size.

*If you need further assistance please email hello@jiajiaboutique.com with subject ‘RETURNS/EXCHANGE